Processing time for Shipping within United States
1-2 business days
Returns & Exchanges
We help with hassle-free returns. We do not accept exchanges or cancellations. This policy is valid "ONLINE" only.
We have a 15-day return policy, which means you have 5 days after receiving your item to request a return.
1. Please contact us within 5 days of delivery for any problems with your order by mail or text or call us
2. Ship items back to us within 7 days of delivery to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at vinaya@vibhavogue.com or call us at 408-320-2100 within 5 days of delivery.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at vinaya@vibhavogue.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
1. Unfortunately, we cannot accept returns on sale items unless they arrive damaged or defective.
2. We do not accept returns of Gift Cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
